Last Updated: June 28, 2026
At Syndigat AI, we want you to be satisfied with our Service. This Refund Policy outlines the terms under which refunds may be issued for purchases made through Syndigat AI.
By subscribing to or purchasing any plan on Syndigat AI, you agree to the terms outlined below.
1. Free Trial / Free Plan
If Syndigat AI offers a free trial or free plan, we encourage you to use it to evaluate whether our Service meets your needs before committing to a paid subscription. We recommend testing the core features you intend to use prior to purchase.
2. Subscription Refunds
- Refund requests must be submitted within 7 days of the original purchase date.
- To be eligible for a refund, your account must not have exceeded reasonable usage limits (e.g., generation credits, API calls, or storage) that would indicate the Service has already been substantially used.
- Refunds are evaluated on a case-by-case basis and are issued at our sole discretion.
- Approved refunds will be credited back to your original payment method within 5–10 business days, depending on your bank or payment provider.
3. Non-Refundable Circumstances
Refunds will generally not be issued in the following cases:
- The request is made more than 7 days after purchase
- Significant usage of AI generation credits or platform features has already occurred
- The account has violated our Terms of Service (including misuse, abuse, or fraudulent activity)
- The subscription period has already renewed and a reasonable amount of time has passed since renewal without a refund request
- Add-ons, credit top-ups, or one-time purchases that have already been consumed or used
4. Subscription Cancellations
You may cancel your subscription at any time from your account dashboard. Cancelling your subscription:
- Stops future billing from the next renewal cycle onward
- Does not automatically trigger a refund for the current billing period
- Allows you to continue using the Service until the end of your current paid period
5. Failed or Duplicate Charges
If you believe you were charged in error, charged twice for the same purchase, or experienced a technical issue that resulted in an incorrect charge, please contact us immediately. These cases are typically resolved quickly once verified.
6. Plan Changes (Upgrades & Downgrades)
- Upgrades: When you upgrade to a higher-tier plan, you may be charged a prorated amount for the remainder of your current billing cycle.
- Downgrades: Downgrades typically take effect at the start of your next billing cycle. We do not provide partial refunds for the difference in plan cost for the current cycle.
7. How to Request a Refund
To request a refund, please contact our support team with your account email and order/transaction details:
📧 support@syndigat.com
Please include:
- The email address associated with your account
- The date of purchase
- The reason for your refund request
We aim to respond to all refund requests within 1–2 business days.
8. Chargebacks
We ask that you contact us directly before initiating a chargeback with your bank or payment provider. Unauthorized chargebacks may result in immediate suspension or termination of your account. We're happy to work with you to resolve billing issues directly.
9. Changes to This Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of the Service after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions about this Refund Policy, please reach out to:
📧 support@syndigat.com